So, you guys remember… those posts I wrote about my horrible experience at David’s Bridal? Then, how I wrote about how great their District Manager, Elaine was? And how she was going to help me out? Well, you guessed it.
Elaine and I left it at I would call her once I picked up my dress and found out how much it cost to remove the train (that I never wanted in the first place, remember?). I picked it up several weeks ago (about a month to be exact, on a weekend) and called her the following week to let her know. I left her a message letting her know that the removal of the train cost me $60.
When we had spoken beforehand, she told me that I would get reimbursed the $50 for the price difference in the dress with a train vs. without (that my consultant didn’t tell me existed… I hope she enjoyed the commission from that extra $50 I paid), as well as for the cost of removing the $50 train… so in total, David’s Bridal cost me $110. And as you can guess, I’m not too thrilled about it.
Essentially, at this point, I would have rather paid more for my dress than have to have dealt with the people at David’s Bridal. Their Customer Service is absolutely deplorable. Here we are, just under a month before my wedding, and I’m STILL dealing with the after-effects of my bad experience (in the first week of May… let’s do the math, I’ve been dealing with these people for almost SIXTEEN WEEKS).
At the end of the day, all I can do is share my crappy experience with you guys and advise that you find another route to get your gown… because, sure, my dress cost me $400… but I’ve paid wayyyy more than that in headaches over the past 16 weeks.
Just wanted to update you guys and spare you the frustration if I could. Happy planning!
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So did they end up paying? Or are they still giving you the run-around? I’m so sorry you had such a terrible time there. I had a crappy experience in one of their stores, then went to another and had an amazing experience and bought my dress there. It’s a shame that some of the stores are so horrible that they give the whole brand a bad name. You’d think they would want better!
Well. After 3 voicemails, Elaine called me this morning… but let it ring once and hung up. No voicemail.
She just called me back and swears that she didn’t get any messages until yesterday, and I musn’t have called her cell phone… but I did. Every time. Same voicemail message, same number.
Either way, I told her I wasn’t satisfied, and they’re “returning” my dress, then I’m “rebuying” it for $110 less than I originally bought it for, so overall, I’m happy… still don’t like that it took so long to work it out, though!
Don’t these people get it? The dress is a big deal! Don’t mess with the bride when it comes to the dress. Ugh. I’m sorry you’re going through this. Hopefully it will be done and over soon so all you need to think about is just how stupid they are.
Right there with you. For a company that deals in this business, you’d think they’d have it together better…
This is *exactly* the reason I’m searching high and low for other dress salons that carry samples in my size (plus sized bride here!). It’s a tough one though – those that DO carry plus sized samples, still aren’t in my size. I think I’m going to have to go to David’s to figure out what silhouette & features I want, and then order something I really want from another salon. Doing more research this weekend at the bridal show…
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